Customer satisfaction is important to us! If you are unhappy with the jewellery you received for any reason, simply return it to us and we will provide a refund under the following conditions:
- Jewellery must be returned within 30 days of dispatch
- Jewellery must be in saleable condition with all tags attached
- Jewellery must not be worn, damaged or altered
- Sale items cannot be returned unless deemed faulty.
Please send us an email to confirm your request meets our requirements prior to sending back the item.
Items sent back to Autore Moda will be at the expense of the customer. We will not refund goods that have been worn or show obvious signs of wear. If the product is damaged, not in its original saleable condition or show signs of wear, the product will be returned to the buyer at their own expense.
Please allow up to 7 days for the parcel to reach us and to process the return. We recommend you send your item back using a trackable service so you know when we’ve received it. You can always contact us if you have any queries. Autore Moda cannot be held responsible for parcels without tracking that have not been received back. From there, the funds can take between 24-72 hours to clear. PayPal refunds are instant once processed. Please note Autore Moda does not refund any shipping costs incurred.
Refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund. We will not refund any local taxes, customs or duties paid in the country of import by international customers.
To return an item please send us an email for instructions.
Please send all returns to :
AUTORE MODA
Governor Macquarie Tower
Level 32/1 Farrer Place
SYDNEY NSW 2000
If you have any questions please email hello@autoremoda.com